Welcome to SunLena. By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website or purchase our products.
Please review the terms below. Each one is in place to protect your purchase and uphold the quality standard we stand behind.
What am I agreeing to by using SunLena’s website?
By accessing or using our website, placing an order, or purchasing our products, you agree to be bound by these Terms & Conditions. If you do not agree with these Terms, please do not use our website or purchase our products.
What products does SunLena offer?
SunLena offers premium human hair extensions, including bundles, closures, frontals, wigs, and related accessories. Because our products are made from natural human hair, slight variations in color, texture, density, curl pattern, and strand thickness are normal and are not considered defects. Product images are intended to accurately represent our products, but appearance may vary due to lighting, photography, and screen settings.
How are orders and payment handled?
All prices are listed in U.S. Dollars (USD). Payment must be successfully authorized before an order is processed. We reserve the right to refuse, limit, verify, or cancel any order due to suspected fraud, pricing errors, inventory availability, payment issues, or violations of these Terms. If an order is cancelled after payment has been received, a refund will be issued to the original payment method.
What is the product inspection requirement?
Customers must inspect all products immediately upon delivery and before installing, washing, coloring, bleaching, cutting, chemically treating, or otherwise altering the hair. If you believe you received the wrong item or a defective product, you must contact SunLena before the product is altered. Once altered, the product may no longer qualify for return, exchange, or quality review except where required by law.
What should I know about shipping?
Please review our Shipping & Returns Policy for complete shipping information. Shipping estimates are provided in good faith but are not guaranteed. Delays caused by shipping carriers, customs, weather, or events beyond our reasonable control do not constitute grounds for cancellation or compensation. Customers are responsible for providing an accurate shipping address. SunLena is not responsible for delays or losses resulting from incorrect addresses.
What is the return and exchange policy?
Returns and exchanges are governed by our Shipping & Returns Policy. Human hair products are hygienic products and must remain unused, unworn, unwashed, unaltered, and in their original packaging with the SunLena security seal fully intact to qualify for return or exchange. Unauthorized returns may be refused.
Commercial Use
Products purchased from SunLena may be used personally or professionally. SunLena does not guarantee results obtained through resale, customization, wig making, coloring, bleaching, or any other modifications performed after delivery.
What is the product care and installation policy?
Customers are responsible for proper installation and maintenance of all products. We recommend installation by a qualified professional. SunLena is not responsible for damage caused by improper installation, excessive heat, bleaching, coloring, chemical processing, improper maintenance, or normal wear.
How does SunLena prevent fraud?
To protect our customers, we may verify orders, request additional information, or cancel orders that appear fraudulent or unauthorized. Billing and payment information must be accurate and belong to the authorized cardholder.
What is SunLena’s intellectual property policy?
All website content, including logos, branding, product photography, graphics, videos, text, product descriptions, and website design, is the exclusive property of SunLena or its licensors and may not be copied, reproduced, distributed, or used without prior written permission.
What is the limitation of liability?
To the fullest extent permitted by applicable law, SunLena shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website or products. Our total liability for any claim relating to an order shall not exceed the amount paid for the applicable product. Nothing in these Terms limits liability where such limitation is prohibited by law.
What is the privacy policy?
Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Electronic Communications
By using our website or placing an order, you consent to receive electronic communications from SunLena regarding your orders, customer service requests, and other account-related information.
Can these Terms be changed?
SunLena reserves the right to modify these Terms at any time. Updated versions become effective upon posting to this website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
What law governs these Terms?
These Terms are governed by the laws of the State of Maryland, without regard to conflict of law principles. Any disputes shall be resolved in the appropriate courts located in Maryland unless otherwise required by law.
Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions shall remain in full force and effect.
How do I contact SunLena?
Questions regarding these Terms may be directed to:
SunLena
Phone: (240) 233-6329
Location: Silver Spring, Maryland
