At By SunLena, protecting your personal information is part of creating a trusted shopping experience. This policy explains what information we collect, how we use it, and the steps we take to keep it secure. By using our website and making a purchase, you agree to the practices described below.

 

 

When you place an order, we collect the personal details you provide — including your name, shipping and billing address, email address, and phone number. This information is necessary to process and deliver your purchase.

 

When you browse our store, we may collect certain technical information, such as your IP address, browser information, device details, and website activity. This helps us understand your browser type, operating system, and how visitors interact with our site.

 

 

We use your information to complete transactions, process payments, arrange shipping, communicate order updates, and provide customer support. We may also use it to improve your shopping experience and ensure our website functions properly.

 

If you choose to receive marketing communications, we will use your contact information to share updates about new products, exclusive offers, and brand news. You can opt out at any time.

 

 

Payments are processed securely through our authorized payment partners. By SunLena does not store full payment card details. By SunLena does not store your complete credit card details on our servers.

 

Your payment information is protected using secure encryption and industry-standard security practices. Our payment partners handle transaction data in accordance with their own privacy policies and security protocols.

 

We recommend reviewing your chosen payment provider’s privacy policy for full details on how they manage your information.

 

 

We do not sell or rent your personal information to third parties.

 

We may share your information with trusted service providers who assist us in operating our business — such as payment processors, shipping carriers, and email marketing platforms. These partners only access the information necessary to perform their services and are required to protect it.

 

We may also disclose your information if required by law or to enforce our Terms of Service.

 

 

 

With your permission, we may send you emails about our store, new arrivals, promotions, and other updates. You can unsubscribe at any time by clicking the link at the bottom of any marketing email or contacting us directly.

 

 

If By SunLena offers SMS marketing, you will only receive text messages if you explicitly opt in. SMS communications may include order updates, promotional offers, abandoned checkout reminders, and review requests.

 

You can unsubscribe from SMS marketing at any time by following the instructions provided in the message or contacting us. Your SMS consent and opt-in data will not be sold or shared with unrelated third parties.

 

 

Our website uses cookies to enhance your browsing and shopping experience. Cookies are small data files stored on your device that help us:

 

 

You can manage or disable cookies through your browser settings. Please note that some features of our site may not function properly if cookies are turned off.

 

 

We take reasonable precautions and follow industry best practices to protect your personal information from unauthorized access, loss, misuse, or disclosure.

 

Sensitive information, such as payment details, is encrypted using secure socket layer (SSL) technology during transmission. While no online system is completely secure, we are committed to maintaining strong safeguards.

 

 

You have the right to access, update, correct, or delete the personal information we hold about you. You may also withdraw consent for marketing communications at any time.

 

To make a request or ask questions about your data, please contact us using the information below.

 

 

By using this site, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.

 

 

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes take effect immediately upon posting to this page.

 

We encourage you to review this policy periodically. If we make material changes, we will notify you here so you remain informed about how we collect, use, and protect your information.

 

 

If you have questions about this privacy policy, wish to access or update your information, or have concerns about how your information is handled, please reach out to us:

 

Email: bysunlena@gmail.com

 

Phone: XXX-XXX-XXXX

 

 

By SunLena

 

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